Story-shaped Timeline
Open a citizen case file and read it as prose — complaint, intake, inspections, correspondence, resolution — with citations to every artifact.
For Government
Public records, told plainly.
Lore reads citizen complaints, FOIA requests, permit applications, and inspection records — and writes a sourced narrative for the analyst, the inspector, the manager.
For state, local, and federal agencies running ServiceNow as the case-of-record system for citizen services, public records, inspections, or regulatory oversight.
What changes for you.
The pain points Lore™ targets in government.
- FOIA responses arrive as multi-doc PDFs that staff hand-split and label
- Citizen complaint records grow over years, and new analysts inherit folders, not narratives
- Audit and oversight ask for the chain of custody on every shared document
- Records retention rules require defensible classification at scale
In your vocabulary.
Same product, your terms. These features show up the same way in every industry; what changes is the language and the workflow they fit into.
Drag-and-watch multi-document splitting
Inbound multi-page PDFs from agencies are split and classified against your records taxonomy before staff opens them.
Customer-owned taxonomy
Classify against your agency's controlled records vocabulary — not a vendor's. Aligns with retention schedules and disclosure categories.
IP-stamped API responses
Every API response carries copyright and product headers. Defensible chain-of-custody; defensible IP boundary.
Two-tier case summary
When a case transfers to a new analyst, a 500-word summary replaces the folder walk-through. New owner is current in twenty minutes.
Auto-revoke on party-remove
When an outside party is removed from a case, every share they hold is expired automatically. The audit log captures the revocation.
Confidence-routed human review
Low-confidence classifications surface for staff confirmation before they're written against the retention schedule. Nothing files itself if the AI isn't sure.
Compliance anchors
- FOIA / state public-records laws
- Records retention schedules
- FedRAMP-aligned cloud posture (when deployed accordingly)
ServiceNow tables it runs on
-
sn_customerservice_case -
sn_grc_compliance -
custom_records_case
See Lore on a case file.
A short form gets you into a working demo against a synthetic case.