Story-shaped Timeline
Open a complaint file and read it as prose — receipt, triage, lab work, batch records, conclusion — with citations. The 'gaps' section flags what's not yet documented.
For Life Sciences
Investigations, narrated and sourced.
Lore reads complaint files, deviation reports, and CAPA investigations — and writes a chronological, cited narrative for the QA reviewer and the inspection-ready record.
For pharma, medical-device, biotech, and CRO organizations running ServiceNow as the case-of-record system for quality investigations, complaints, or regulatory inquiries.
What changes for you.
The pain points Lore™ targets in life sciences.
- Complaint files accumulate emails, lab reports, batch records, and trend data over months
- Investigators inherit cases mid-stream and have to reconstruct context from folders
- Inspection readiness depends on a defensible audit trail of every document and share
- Multi-doc PDFs from suppliers and CROs arrive as one big file
In your vocabulary.
Same product, your terms. These features show up the same way in every industry; what changes is the language and the workflow they fit into.
Drag-and-watch multi-document splitting
Supplier and CRO documents arrive as a single PDF and land as N classified, separately filed records — batch record, lab report, deviation report, trend data.
Customer-owned taxonomy
Classify against your QMS records vocabulary — Deviation, OOS, Complaint, CAPA, Batch, Lab — not a generic vendor schema.
IP-stamped API responses
Every API response carries copyright and product headers. FDA-inspector-ready audit trail; defensible IP boundary.
Confidence-routed human review
Low-confidence classifications surface for QA confirmation before they're filed. The model never silently mislabels a deviation as an OOS.
Two-tier case summary
Generate a 500-word case summary for inspection prep or for the deviation-to-CAPA handoff. Editable in place as the investigation develops.
Auto-revoke on party-remove
When a CRO partner rolls off the investigation, every share they hold is revoked automatically. SharePoint deletes the permission; the audit log captures it.
Compliance anchors
- FDA 21 CFR Part 11
- GxP audit-grade logging
- GMP records retention
ServiceNow tables it runs on
-
sn_grc_compliance -
sn_customerservice_case -
custom_quality_case
See Lore on a investigation.
A short form gets you into a working demo against a synthetic case.