Story-shaped Timeline
Open a claim, read the loss, the injuries, the parties, and the current posture in minutes — narrated chronologically with citations to the FNOL, police report, demand letter, and adjuster notes.
For Insurance
Read the claim. Don't dig through it.
Lore reads the FNOL, the police report, the medical bills, the photos, the demand letter, and the email thread — and writes you the claim's story.
For carriers, MGAs, TPAs, and self-insured retentions running ServiceNow as the claims platform of record.
What changes for you.
The pain points Lore™ targets in insurance.
- An adjuster opens a claim with 80+ attachments and a 40-message email thread
- Multi-doc PDFs from carriers and counsel arrive as single 50-page files with no labels
- Compliance asks who saw the settlement agreement; you ask SharePoint and pray
- Body shops and medical providers share documents you'd rather they didn't see
In your vocabulary.
Same product, your terms. These features show up the same way in every industry; what changes is the language and the workflow they fit into.
Ask the case
Ask 'what's the running medical total?' or 'who is the claimant's attorney?' Answer arrives in seconds with citations to the bills and emails it came from.
Drag-and-watch multi-document splitting
A 50-page bundle from defense counsel arrives as one PDF and lands in the case as twelve correctly named, correctly tagged documents.
Customer-owned taxonomy
Classify against your line-of-business taxonomy — FNOL, Coverage, Medical, Liability, Legal, Settlement — not a generic vendor schema.
Zero ServiceNow document storage
Claim files stay in SharePoint where your IT already governs them. SN holds metadata, the audit trail, and the case spine — not the gigabytes.
BAA gating on PHI documents
Medical bills and treatment records can only be shared with parties that have an active BAA on file. The API blocks the share otherwise — no inbox-cc mistakes.
Auto-revoke on party-remove
Removing the body shop from the claim expires every share they hold. No stale links sitting in their inbox a year later.
One-config-line retargeting
Today on customer-service cases. Tomorrow on a custom claim table, a subro file, a complaint case — the same workspace, retargeted with one config line.
Compliance anchors
- State Department of Insurance
- NAIC Market Conduct
- HIPAA (when medical records are present)
ServiceNow tables it runs on
-
sn_customerservice_case -
x_verge_claim
See Lore on a claim file.
A short form gets you into a working demo against a synthetic case.