Lore + Gather AI

For Healthcare

Read the patient case, not the chart dump.

Lore turns a patient-facing case record — records requests, complaints, appeals, investigations — into a single readable narrative with cited sources.

For health systems, payers, and life-sciences sponsors running ServiceNow as the case-of-record system for patient-facing or PHI-bearing workflows.

What changes for you.

The pain points Lore™ targets in healthcare.

  • A records-request investigator opens a case with 200+ pages of mixed PDFs
  • PHI shows up in email threads with attorneys, payers, and outside providers — every share needs a BAA check
  • Compliance asks for the audit trail of who accessed which document; you produce a spreadsheet manually
  • Email tagging is manual; classifying by Medical / Billing / Legal eats hours per week

In your vocabulary.

Same product, your terms. These features show up the same way in every industry; what changes is the language and the workflow they fit into.

Story-shaped Timeline

Open a patient case and read its history as prose — visits, consults, billing disputes, appeals, complaints — with citations to every record cited.

Ask the case

Ask 'when was the last DSME class?' or 'what was the prior auth outcome?' The answer cites the encounter note or the payer letter it came from.

BAA gating on PHI documents

PHI cannot be shared with a party without an active BAA on file. The API enforces it — no manual gate, no human in the loop on the safety check.

Zero ServiceNow document storage

Records, scans, and faxes stay in your existing SharePoint, governed by your existing IRM and DLP policies. ServiceNow holds metadata only.

Drag-and-watch multi-document splitting

A 200-page records response from an outside provider lands as N classified documents — discharge summary, op note, lab panels, imaging — auto-named and tagged.

Role-based external access

Outside counsel, payer rep, requesting party, family member — each role sees only what their role permits, regardless of what's attached to the case.

Confidence-routed human review

Anything the classifier isn't sure about routes to a records analyst before it's filed. The model never silently mislabels a discharge summary as a billing record.

Customer-owned taxonomy

Classify against your records vocabulary — Clinical, Billing, Legal, Records-Request, Complaint — not a vendor's idea of what a healthcare document is.

Compliance anchors

  • HIPAA
  • BAA enforcement
  • HITECH audit logging

ServiceNow tables it runs on

  • sn_hr_case
  • sn_grc_compliance
  • custom_patient_case

See Lore on a patient case.

A short form gets you into a working demo against a synthetic case.

Request a Demo